1. We are confident of our products and we offer a 100% satisfaction guarantee. All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 3 days of receipt with your order number, product code, name, address and reason for return/exchange.
2. Items which are included as an unsatisfactory item would be: wrong items sent, items with manufacturing defect (please send in photos for verification).
3. Natural products are varying in color, texture , odor or sense, therefore return policy is not applicable on these variations and not consider as defect items.
4. The items must be returned in its original condition, to ensure purity of the products, items must be return unused or not opened.
5. With agreed items return, it will be compensated with the sequence as below, replace with the same products, if same products are out of stock, it will be either exchanged with products equivalent to returned product price or request for payment refund.
6. Return/Replacement/Exchange/Refund must be acknowledged and agreed by both parties (MyNaturity and customer) via email email@example.com .
1. Upon returned items received we will email to notify you and refund process will take place about 7 working days.
2. There will be a refund form send to you by requesting your bank information for payment refund.