Terms of Purchase:
1. Even though the products do provide benefits for skins or hair, however, it
is not meant to solely treat, cure or prevent any medical skin conditions or
diseases.
2. Those products purchase from MyNaturity is in sole discretion and
responsibility of the buyer. If any adverse effects arise from the usage of
these, you are advised to discontinue use and seek professional medical
attention.
3. MyNaturity accepts no responsibility or liability for any adverse consequences
resulting directly or indirectly from the use of our products.
Information on our Site
All information posted on the Site in relation to the Goods including but not
limited to descriptions, photographs, drawings, delivery information, quality,
sizes, appearance, performance, dimensions, weight, raw materials, and such
other information relevant to the Goods are for information purposes only. In
entering the Contract, you acknowledge that it does not rely on and waives any
claim based on any such representations or information not so confirmed.
Any error is subject to correction without any liability on the part of MyNaturity.
Order Policy
1. You can visit our website https://www.mynaturity.com to check for the product details and price. Then, place order
through our Whatapps : http://www.wasap.my/+60162254815 or email to mynaturity@gmail.com
2. Price shown is fixed
and non-negotiable, unless promotion.
3. The price shown does not include shipping fee. Do refer to shipping fee list
for the shipping fee.
4. Do confirm all the goods selected before make payment. Once payment made all
items are not exchangeable or refundable.
Payment
1. Pay through online transfer
– Online Transfer
2. Pay through offline payment
– Cash Deposit
– ATM Transfer
Note: Please send in your bank in slip to email: mynaturity@gmail.com or 6010-218 8078
Bank Details: MI NATURITY SKIN CARE
CIMB : 8009967190
Shipping
1. Shipping charges is according to the shipping list uploaded.
2. Once payment has been received, items will be received by customer within
3-4 business days for West Malaysia and 3-7 business days for East Malaysia, however,
delivery time might vary or delay due to unforeseen circumstances.
3. MyNaturity does not responsible for any delayed delivery. However, we will
strive our best to look for an alternate solution.
4. Signature is required upon package delivery, therefore P.O. Boxes are not
allowed.
5. Appreciate to insert delivery address which package can be reachable to you.
If package returned due to not reachable, additional charges will incur on
resending the package.
Returns/Exchange
1. We are confident of our products and we offer a 100% satisfaction guarantee.
All orders are checked for defects before shipment. In an unfortunate case
which you receive an unsatisfactory item, please contact us at us within 3 days
of receipt with your order number, product code, name, address and reason for
return/exchange.
2. Items which are included as an unsatisfactory item would be: wrong items
sent, items with manufacturing defect (please send in photos for verification).
3. Natural products are varying in color, texture , odor or sense, therefore
return policy is not applicable on these variations and not consider as defect
items.
4. The items must be returned in its original condition, to ensure purity of
the products, items must be return unused or not opened.
5. With agreed items return, it will be compensated with the sequence as below,
replace with the same products, if same products are out of stock, it will be
either exchanged with products equivalent to returned product price or request
for payment refund.
6. Return/Replacement/Exchange/Refund must be acknowledged and agreed by both
parties (MyNaturity and customer) via email mynaturity@gmail.com .
Refund
1. Upon returned items received we will email to notify you and refund process will take place about 7 working days.
2. There will be a refund form send to you by requesting your bank information for payment refund.